We really hope you are thrilled while you are waiting to receive your first Motovolt. However, if for some reason you have a change of plans and wish to cancel your order, we offer to refund the full amount if cancellation is initiated within 24 hours of placing the order.

*** The returns and refund policy is applicableonly for those customers who have placed their order online at www.motovolt.co. Customers who placed the order at our retail points or other e-commerce platforms will not be eligible for option 2 as mentioned in the following section.

Cancellation before shipment

If the cancellation request is received after 24 hours and within 96 hours of placing the order online, then a cancellation fee of INR 5000 will be applicable to the refund amount. We don’t accept any cancellations beyond 96 hours. You may expect to receive the refund within 28 working days of your cancellation

If you wish to cancel the order prior to its shipment, you can write to our customer support team at hello@motovolt.co with the subject line “Order cancellation – << Order number >> ” and the reason for the cancellation in the body of the e-mail. We will verify the cancellation order and refund the amount minus the cancellation fee within 28 days to the same account/card that was used while making the payment for bookings.

Cancellation post shipment

Cancellation post shipment is currently not available.

Damaged, defective item, or wrong product delivered

Our shipments go through rigorous quality check processes before they leave our warehouse. However, in case of an event where the product is damaged during shipment or transit, you can request a replacement. You are requested to inform us within 24 hours of receiving the product at hello@motovolt.cowhile providing the order details and photographs of the wrong/damaged/defective product. We will initiate the replacement process of either the whole or defective part(s) of the bike within 7working days post successful acknowledgment of the issue.